Privacy Policy

When you use Cordero services, you trust us with both your and your clients’ information. This Privacy Policy explains what data Cordero collects, why Cordero collects it, and what Cordero does with it.

The data that you put into our systems are yours; and are not owned by Cordero.


As a condition of the use of Cordero, you consent to the terms of the Privacy Policy as it may be updated from time to time.

Information Recorded and Use: Personal Information

During the Registration Process for creating a user account, we request you to supply your name and email address. You will also be asked to choose a unique username and a password, which will be used solely for providing you with access to your user account. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement.

Cordero stores third party personal information provided by you. This information may include third party names, email addresses, phone numbers and postal addresses and will be used for servicing your requirements as expressed by you to Cordero and solely as part of your use of Cordero. We do not share this third party personal information with anyone for promotional purposes, nor do we utilise it for any purposes not expressly consented to by you.

Usage Details

Your usage details such as time, frequency, duration and pattern of use and features used will be recorded by us to enhance your experience of Cordero and to help us provide to you the best possible service.

Contents of your User Account

We store and maintain files, documents, emails and other data stored in your user account at our facilities in the UK with Amazon Web Services (AWS). To prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Your files and data may remain on our servers even after deletion or termination of your user account. We may retain and use your Personal Information and data as necessary to comply with our legal obligations, resolve disputes, and enforce our rights. We assure you that the contents of your user account will not be disclosed to anyone and will not be accessible even to employees of Cordero except in circumstances specifically mentioned in this Privacy Policy Statement and in our Terms of Services.

Payment Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our Payment Gateway Service Provider who is obliged to treat your Personal Information in accordance with their own Privacy Policy Statement.

Visitor Details

We use the IP address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyse the trends, administer the website, track visitors’ movements and to improve our website. We link this automatically collected data to other information we collect about you.

Cookies and Other Tracking Technologies

Our web-site uses “Cookies” to simplify site navigation, deliver relevant information and provide a customized user experience. Cookies are lines of text that are sometimes transmitted between your web browser and a server when you click on a link. Cookies provide a way for a server to recall a previous request from a particular web browser. Cookies cannot obtain any information that you do not knowingly volunteer. Some web browsers may be configured to notify you when you are about to receive a Cookie and give you the option of refusing the Cookie. If you refuse Cookies from our site, certain sections of the site may not function properly.

We and our partners and affiliates [, customers] use technologies such as Cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies.

The use of Cookies by our partners, affiliates, and customers is not covered by this Privacy Policy.

We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Links from our website

Some pages on our web-site contain external links to other web-sites. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. [We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.]

Federated Authentication

You can log in to our web-site using federated authentication providers such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form.

With whom we share Information

We may need to share your Personal Information and your data with our affiliates, resellers, service providers and business partners solely to provide Cordero Services to you. The purposes for which we may disclose your Personal Information or data to our service providers may include, but are not limited to, data storage, database management, email provision, web analytics and payment processing. These service providers are authorised to use your Personal Information or data only as necessary to provide these services to us. In such cases Cordero will also ensure that such affiliates, resellers, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share your Personal Information or data to any person outside Cordero for any purpose that is not directly connected with providing Cordero Services to you. We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy Statement. We do not sell your Personal Information to third parties. Please be aware that laws in various jurisdictions in which we operate may oblige us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Cordero in our sole and absolute discretion for protecting the safety of our users, employees, or the public.

Access to data controlled by our clients

Cordero has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to you (the data controller). Cordero supplies functionality to enable you to remove the data.

Information related to data collection through our service

Cordero collects information under the direction of its clients and has no direct relationship with the individuals whose personal data it processes.

Google Integration

Cordero's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

How secure is your Information?

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorised access, alteration, disclosure or destruction of your Personal Information, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Cordero Services to you and are bound by confidentiality obligations.

Your Choice in Information Use

In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will inform you and offer you an effective way to opt in to the use of your Personal Information for those other purposes. From time to time, we may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from Cordero by selecting the ‘unsubscribe’ function present in every email we send. However, you will continue to receive essential transactional emails.

Accessing, Updating and Removing Personal Information

Upon request, we will provide you with the Personal Information we hold on you. If you wish to correct, update or remove any Personal Information including those from a testimonial on our site, you may do so either by accessing your user account or by contacting Cordero Customer Support Services at Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers to investigate any suspected illegal activity or potential violation of the terms and conditions for use of Cordero Services. However, Cordero will ensure that such access complies with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the way Personal Information is used for the purpose of providing Cordero Services, kindly contact Cordero Customer Support Services at We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

We may modify the Privacy Policy Statement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes in the Privacy Policy Statement that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of Cordero Services by providing Cordero with notice by email within 30 days of being notified of the availability of the modified Privacy Policy Statement if the Privacy Policy Statement is modified in a manner that substantially affects your rights in connection with use of Cordero Services. Your continued use of Cordero Services after the effective date of any change to the Privacy Policy Statement will be deemed to be your agreement to the modified Privacy Policy Statement. You will not receive email notification of minor changes to the Privacy Policy Statement. If you are concerned about how your Personal Information is used, you should check back at periodically.


Cordero provides a notes system to enable notes to be added to a booking. These notes can be made visible to the event holders. We encourage users to be cautious in disclosure of Personal Information in these notes as Cordero is not responsible for the Personal Information users elect to disclose.

Processor Disclosure

This Privacy Policy Statement applies to our collection, use and disclosure of information on or from our website and through Cordero Services. Cordero will not use information so collected other than to provide the Cordero Services to you. Children's Online Privacy Protection

Cordero does not knowingly collect Personal Information from users who are under 13 years of age.

Contact Us

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at We will respond to all inquiries within 30 days of receipt upon ascertaining your identity.